This policy explains how to request deletion of your personal data and what happens when you do.
It supplements our Privacy Policy and is provided in accordance with your right
to erasure under Article 17 of the General Data Protection Regulation (GDPR).
1. How to Request Account Deletion
You can request deletion of your account and personal data in either of the following ways:
- From your user profile settings (when available)
- By e-mail to [email protected] from
the address registered to your account
2. Verification and Processing Time
Before we delete your data, we perform a brief identity verification to confirm the request is genuine.
This protects you in the event that someone else gains access to your account and attempts to delete your data.
During verification, we may contact you at the e-mail address on your account.
Deletion is completed within 30 calendar days of your request being confirmed.
This is in line with the GDPR requirement to act "without undue delay."
3. What Is Deleted
Upon confirmed deletion of your account, the following data is permanently removed:
- Your e-mail address
- Your phone number (if provided)
- Your password or authentication tokens
- Your profile information
- Your private messages and correspondence
- Property listings or ads you have posted (where not yet transferred to or relied upon by another user)
- Any consent records tied to your account
Deletion is permanent and cannot be undone.
4. What May Be Retained and Why
In limited cases, some data associated with your activity may be retained after account deletion.
This is done only where there is a specific legal justification:
-
Authorship attribution on shared content - if you published content (e.g. property listings,
messages) that was shared with or accessed by other users, your first and last name as the author
may remain attached to that content. This is necessary to protect the legitimate interests of other
users and to prevent disputes over content origin (GDPR Art. 6(1)(f)).
This retained data is limited to your name only.
-
Security and fraud prevention logs - anonymised or pseudonymised records in server logs
(e.g. IP address, access timestamps) may be retained for up to 12 months for security purposes
(GDPR Art. 6(1)(f)). These are not linked to your account after deletion.
-
Legal obligations - if we are required by law to retain certain data (e.g. for tax or
anti-fraud compliance), we will retain only the minimum required and for no longer than the
applicable legal period.
5. Contact
For any questions about data deletion, contact us at
[email protected].
You also have the right to lodge a complaint with the data protection authority in your country -
see the Privacy Policy for authority contact details.